Maintenance & Repair Request Process
Manage369 provides comprehensive maintenance coordination for all association properties. Our established vendor network and systematic approach ensures timely, cost-effective repairs while maintaining the highest quality standards. Submit requests online 24/7 for fastest response.
Common Area vs. Unit Repairs
Understanding responsibility for repairs is crucial. Generally, the association maintains common areas including hallways, lobbies, roofs, exterior walls, and shared systems. Unit owners are responsible for everything within their unit, including appliances, fixtures, and interior surfaces. Our team can clarify specific responsibilities based on your association's declarations.
Emergency Repair Response
We maintain 24/7 emergency response for critical issues including water leaks, electrical hazards, HVAC failures in common areas, security concerns, and elevator malfunctions. Our emergency hotline connects you directly with on-call personnel who can dispatch appropriate vendors immediately. For non-emergency repairs, we typically respond within 24 hours and schedule service within 48-72 hours.
Our Vendor Network
All Manage369 vendors are licensed, insured, and thoroughly vetted. We maintain relationships with specialists in plumbing, electrical, HVAC, roofing, concrete, landscaping, and general maintenance. Our volume purchasing power often results in cost savings of 15-20% compared to individual service calls. We guarantee all work and handle any follow-up issues promptly.