Last Updated: January 1, 2025
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Request property management services or consultations
- Submit contact forms or service requests
- Make payments through our online portal
- Subscribe to our newsletters or communications
- Participate in surveys or feedback forms
This information may include:
- Name, email address, and phone number
- Property address and ownership information
- Financial information for payment processing
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our site
- Referring website and search terms used
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Providing property management services
- Processing payments and financial transactions
- Communicating about service updates and maintenance
- Responding to inquiries and support requests
- Scheduling appointments and consultations
Business Operations
- Improving our services and website functionality
- Analyzing usage patterns and customer preferences
- Conducting market research and surveys
- Complying with legal and regulatory requirements
- Protecting against fraud and security threats
Marketing and Communications
- Sending newsletters and service updates
- Providing information about new services
- Conducting customer satisfaction surveys
- Personalizing your experience on our website
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processing companies
- IT service providers and hosting companies
- Professional service providers (legal, accounting)
- Marketing and communication platforms
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our clients
- Investigate potential violations of our terms of service
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure payment processing systems
- Regular backup and disaster recovery procedures
5. Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information. You may:
- Request a copy of the personal information we hold about you
- Update your contact information and preferences
- Correct any inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
Communication Preferences
You can control how we communicate with you by:
- Unsubscribing from marketing emails
- Updating your communication preferences
- Opting out of non-essential communications
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. We use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
10. Contact Information